Payment or delivery problems
If you were charged but did not receive working access, contact us promptly. We will first attempt to verify payment and deliver or replace the access code.
Refund eligibility
You may request a refund within seven days of purchase when a verified technical problem prevents activation or core use and support cannot resolve it. Duplicate charges and confirmed payments for which fulfilment failed are also eligible.
When refunds may be declined
Requests may be declined after substantial successful use, when the issue is caused by unsupported equipment, when an access code has been shared or misused, or when use violates the Terms. This does not affect remedies required by applicable consumer law.
How to request a refund
Email support@muxscope.wefixme.com with the purchase email, purchase or payment reference, and a short explanation. Never send card numbers, PINs, passwords, or OTPs.
Processing time
Approved refunds are returned through the original payment method. Bank or payment-provider processing time may apply after the refund is issued.